News
1 June, 2025
Pipe dreams turn digital in Somerset
URBAN Utilities is strengthening the reliability of its water and wastewater services in Somerset following a major project to enhance the way it monitors and controls its network.
A new digital platform and critical infrastructure upgrades are helping its 24/7 Operations Hub respond faster to emerging issues, minimising potential service interruptions.
Urban Utilities acquired 47 water and wastewater assets across Somerset in 2013 under the South East Queensland Water (Restructuring) and Other Legislation Amendment Act 2012.
Urban Utilities Executive Leader Infrastructure Planning and Delivery, Chris Bulloch, said it would deliver better outcomes for customers across Ipswich, Lockyer Valley, Scenic Rim and Somerset.
“This new integrated platform helps us to monitor and control our infrastructure in real-time, enhancing the reliability of our network and reducing response times,” he said.
“By giving our 24/7 Operations Hub better visibility of critical water and wastewater assets, crews can act faster when the unexpected happens and keep our services flowing.”
The addition of 110 upgraded switchboards and remote connectivity to 13 new radio base stations – each with dual communications capabilities – will mean fewer disruptions and faster service restoration for customers.
Mr Bulloch said careful planning meant upgrade works were carried out across 206 sites spanning roughly 12,500 square kilometres with minimal impacts to the community.
“It’s important that we maintain service continuity while working safely and efficiently to improve the infrastructure across our service territory,” he said.
“Access to a secure water supply is crucial for enhancing the liveability of our communities and maintaining reliable, high-quality services for our customers.”
The Regional Supervisory Control and Data Acquisition project was delivered by Urban Utilities alongside its delivery partner, John Holland.
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